Man and Van Eastcote Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Eastcote provides removal and transport services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

1.1 "Company" means Man and Van Eastcote, providing man and van, removal, and related services.

1.2 "Customer" means any individual, business, or organisation that makes a booking for services or otherwise engages the Company.

1.3 "Services" means any man and van, removal, relocation, transport, loading, unloading, packing, or associated services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or materials that the Company is requested to handle, transport, or store.

1.5 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, transport, and delivery of Goods and, where agreed, assistance with loading and unloading.

2.2 The exact scope of the Services will be as set out in the quotation or booking confirmation, including the date, time, vehicle size, number of operatives, and the locations for collection and delivery.

2.3 Unless expressly agreed in writing, the Company does not provide installation, disconnection, reconnection, or specialist handling services for appliances, IT equipment, pianos, safes, or other unusually heavy or fragile items.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels. By placing a booking, the Customer warrants that all information provided is complete and accurate.

3.2 The Company may provide an estimate or quotation based on the information supplied by the Customer, including the volume and nature of the Goods, access details at each property, and distance between locations.

3.3 Any quotation is given on the basis that the information provided by the Customer is correct. The Company reserves the right to adjust the price if the information proves to be inaccurate or incomplete, or if additional Services are requested.

3.4 A booking is only confirmed when the Company has accepted the booking request and, where required, the Customer has paid any deposit or prepayment specified by the Company.

3.5 The Customer is responsible for checking the booking confirmation carefully and must notify the Company promptly of any errors or omissions.

4. Customer Obligations

4.1 The Customer must ensure adequate and safe access to the collection and delivery addresses, including parking arrangements and any necessary permits or authorisations.

4.2 The Customer must inform the Company in advance of any access restrictions such as narrow roads, height limits, stairs, internal or external obstacles, or time-limited loading zones.

4.3 The Customer must ensure that Goods are properly packed, secured, and ready for transport, unless packing services have been expressly agreed in the Contract.

4.4 The Customer is responsible for the presence of an authorised person at the collection and delivery addresses to oversee the process, provide instructions, and sign any relevant documentation.

4.5 The Customer must not request the Company to transport any Goods that are illegal, dangerous, perishable, explosive, flammable, or otherwise unsuitable for transport under normal removal conditions.

5. Pricing and Payments

5.1 Prices may be provided as a fixed fee quotation, an hourly rate, or a combination of both, depending on the nature and duration of the Services.

5.2 All prices will be communicated in advance of the booking being confirmed, and are exclusive of any additional charges arising from parking fees, tolls, congestion charges, ferry costs, waiting times, or extra labour not originally included, unless otherwise stated.

5.3 The Company reserves the right to request a deposit or full prepayment at the time of booking. Any such requirement will be made clear to the Customer before the Contract is formed.

5.4 Unless otherwise agreed in writing, any balance due must be paid immediately upon completion of the Services, using the payment methods accepted by the Company at that time.

5.5 The Company may refuse to unload Goods or may retain Goods in its possession until all outstanding sums are paid in full. Any such retention of Goods will be as a lien for unpaid charges.

5.6 If payment is not received when due, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing daily until payment is made.

6. Changes, Delays and Cancellations

6.1 If the Customer wishes to amend the date, time, or scope of the Services, they must contact the Company as early as possible. All changes are subject to availability and the Company’s agreement.

6.2 The Company may adjust the price if the Customer requests additional Services, a longer duration, additional stops, or changes to the locations after the booking has been confirmed.

6.3 Cancellations by the Customer must be communicated through the same or another accepted communication channel used for the booking. The effective time of cancellation will be when the Company confirms receipt.

6.4 The Company may apply cancellation charges, which may be a percentage of the agreed price or a minimum fee, particularly where cancellations occur with short notice or on the scheduled service date. Any applicable cancellation policy will be communicated to the Customer at the time of booking.

6.5 If the Company is delayed or prevented from carrying out the Services due to circumstances beyond its reasonable control, including severe traffic, accidents, extreme weather, road closures, mechanical breakdown, or emergencies, the Company will use reasonable endeavours to inform the Customer and rearrange or complete the Services as soon as reasonably possible.

6.6 The Company shall not be liable for any loss arising from delays or failure to perform the Services where such delay or failure is due to events beyond its reasonable control.

7. Access, Parking and Waiting Time

7.1 The Customer is responsible for arranging suitable parking for the Company’s vehicle at both collection and delivery points, including obtaining any required permits or authorisations.

7.2 Any fines, penalties, or additional charges incurred as a direct result of inadequate parking arrangements or Customer instructions may be added to the Customer’s invoice.

7.3 If the Company’s staff are required to wait due to the Customer’s actions or inactions, including lack of access, incomplete packing, or absence of an authorised person, the Company may charge a waiting time fee at its prevailing hourly or part-hourly rate.

8. Packing, Handling and Restricted Items

8.1 Unless otherwise agreed in writing, the Customer is responsible for packing and securing all Goods in suitable containers, boxes, or wrapping prior to the arrival of the Company’s staff.

8.2 The Company may refuse to transport any Goods that, in its reasonable opinion, are insufficiently packed, unsafe, contaminated, or otherwise unsuitable for transport.

8.3 The Customer must not include jewellery, cash, important documents, securities, precious metals, or items of exceptionally high value among the Goods to be transported, unless expressly agreed in writing and declared in advance.

8.4 Hazardous materials, including but not limited to fuel, chemicals, paint, gas cylinders, and firearms, will not be carried unless the Company has explicitly agreed and all legal requirements are met.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in carrying out the Services. However, the Customer accepts that normal risks of minor scuffs or marks may arise during removal and transport, particularly where access is limited.

9.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable sum per item or per job, subject to any cover expressly confirmed in writing by the Company.

9.3 The Customer should obtain adequate insurance cover for their Goods for the duration of the move, including loading, transport, and unloading, where necessary. The Company’s standard charges do not include full replacement value insurance unless expressly specified.

9.4 The Company shall not be liable for:

(a) Loss or damage arising from the Customer’s failure to properly pack or secure Goods, unless packing has been provided by the Company.

(b) Loss or damage to Goods that are inherently fragile, have a pre-existing defect, or are not suitable for standard removal conditions.

(c) Indirect, consequential, or economic loss, including loss of profits, business, or opportunity, even if the Company has been advised of the possibility of such loss.

(d) Loss or damage caused by war, terrorism, civil disturbance, natural disaster, or events beyond the Company’s reasonable control.

9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible, and in any event within a reasonable period after delivery, so that the circumstances can be investigated.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove items for disposal where this has been specifically agreed as part of the Services.

10.2 The Customer must not request the Company to dispose of hazardous or prohibited waste, including chemicals, medical waste, asbestos, or electrical items that require specialist handling, unless the Company has specifically agreed and is lawfully able to do so.

10.3 Where the Company agrees to take unwanted items for disposal or recycling, additional charges may apply. The Customer will be informed of any such charges in advance wherever reasonably possible.

10.4 The Customer remains responsible for complying with relevant regulations on waste, reuse, and recycling, and must not abandon prohibited or regulated waste for the Company to deal with without prior agreement.

11. Complaints and Dispute Resolution

11.1 The Company aims to provide a professional and reliable man and van service. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company promptly with full details of the issue.

11.2 The Company will investigate complaints in good faith and seek to resolve them amicably where possible, which may include offering an explanation, corrective action, or an appropriate goodwill gesture at the Company’s discretion.

11.3 Nothing in this section affects the Customer’s statutory rights under UK consumer law where applicable.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data from the Customer in order to arrange and provide the Services, handle payments, manage bookings, and deal with enquiries or complaints.

12.2 The Company will handle personal data in accordance with applicable UK data protection laws. Information will be used only for legitimate business purposes and will not be sold to third parties.

12.3 The Customer is responsible for ensuring that the personal data they provide is accurate and up to date.

13. Termination

13.1 The Company may terminate the Contract or suspend the provision of Services immediately if:

(a) The Customer is in material breach of these Terms and Conditions.

(b) The Customer fails to make any payment when due.

(c) The Customer behaves in an abusive, threatening, or unsafe manner towards the Company’s staff.

13.2 Termination is without prejudice to any rights or remedies that have accrued to either party prior to termination.

14. General Provisions

14.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements or understandings.

14.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

14.3 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

14.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By proceeding with a booking or allowing the Company to commence work, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.



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When removing your goods from a site, our man and van firm is hard at work. We load items safely to make sure no breakages occur during transit. Our trained drivers handle our vans with precision and adhere to the laws of the road on every journey. Drop us a question via email or pick up the phone to talk to a friendly operative at our headquarters. Man and van Eastcote are easy to reach and will reply to out-of-office messages swiftly. Bookings are secured on our system and jobs assigned in a timely way so you won’t be left waiting.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Eastcote Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Long Dr
Postal code: HA4 0HG
City: London
Country: United Kingdom

Latitude: 51.5567580 Longitude: -0.3978260
E-mail:
[email protected]

Web:
Description: Dial the phone number of our outstanding removal company and hire the most trustworthy man and van team in Eastcote, HA4.
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